After choosing to place an order with Sukin, we are pleased to advise of the following process:
- You shall receive an initial confirmation email that your order has been received and is being packed.
- When goods are dispatched from our warehouse you shall receive an email confirming your delivery has been successfully shipped.
- Goods shall be packaged to prevent product damage during transport.
Delivery to Australian residents is charged at a flat rate of $8.95 for all orders under 15kg. Orders above 15kg will be charged at a bulk-shipping rate. Please contact Sukin at firstname.lastname@example.org for more information.
Orders over $80.00 (and within the 15kg restriction) will receive free standard postage with Australia Post. Sukin reserves the right to end or change this free shipping offer at any time.
Sukinorganics.com may not be able to provide delivery to all areas, and if so, a full refund of your order will be provided. Orders are processed and dispatched within 48 hours (weekdays) of being received except during sale and promotional periods, on public holidays or during festive seasons. Orders will arrive between approximately 2-5 business days from dispatch except during periods above outlined. However please note: Sukin cannot make guarantees on behalf of Australia Post, particularly where delivery times, e-parcel emails and tracking information are concerned.
If you have a problem with your parcels arrival after dispatch. You must contact Australia Post with your Tracking information.
Delivery is available to Australian residents only. For more information about international orders please contact us at email@example.com
All pricing is displayed in Australian Dollar (AUD) inclusive of GST (Goods and Services Tax). In the interest of fairness to consumers and retailers our products are set at recommended retail pricing. We are not a discount outlet for Sukin but from time to time, to support our online customers and offer them the same opportunities received by in-store customers, we offer promotions and discounts. Prices and products are subject to change at any time without notice.
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at firstname.lastname@example.org or 1300 858 898 and we will do our utmost to resolve any issue.
Sukin does not have to provide a refund if you simply change your mind on an item, so please choose carefully.
Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by telephone, email or facsimile.
After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.
Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.
Please be advised that orders placed on & between December 19, 2015 and January 4, 2016 will not be dispatched until the week commencing 04/1/16. We will do our best to get all orders out by the 6/1/16 but please note there may be a slight delay. Thank you for your patience as we observe the holidays with our friends & family.