Contact Us & FAQ's

We love hearing from you, but chances are you can get your answer instantly by perusing our FAQs below. If you can't find your question, feel free to use our contact form.

  • Are Sukin products safe to use while pregnant or breastfeeding?
  • Why does my shampoo not lather like non-natural shampoos?
  • Do you ship to the USA?
  • Do you ship worldwide?
  • Do any of your products contain SPF?
  • Does Sukin do samples of their products?
  • Would Sukin do any sponsorship or donations for my charity event?
  • Are any of the Sukin products gluten-free or nut free?
  • Can I go somewhere and have my empty Sukin bottles refilled?
  • My product smells slightly different to the last one I purchased, why is that?
  • Can I export your products overseas and how do I go about this?
  • We always recommend taking a bottle (or the ingredients list from our website) into your GP and double check with them prior to use. All of our products are approved for use during pregnancy and breastfeeding. The essential oils we use are of high quality and low concentrations.

  • The absence of sulphates is what causes the product to lather less than non-natural shampoos. Sulphates are high irritant chemicals that can strip the hair and scalp of its oils so we replace these ingredients with natural alternatives that do indeed provide a much softer lather. It can take a bit of getting used to and more product is required to get the same coverage.

  • Unfortunately we only sell online to Australian residents at this stage. We have only just begun selling our products in the U.S so a list of stores is currently not available.
    In the meantime you can find some of our products in TJMaxx and Marshalls stores. The following online stores stock our range:
    -Well CA- well.ca/index.html
    -Look Fantastic- www.lookfantastic.com
    -Beauty Expert- www.beautyexpert.co.uk
    -eChemist- www.echemist.co.uk/buy-sukin
    (All offer free worldwide delivery)

  • At this stage, we only ship to Australian residents.
    -Look Fantastic- www.lookfantastic.com
    -Beauty Expert- www.beautyexpert.co.uk
    -eChemist- www.echemist.co.uk/buy-sukin
    (All offer worldwide delivery)

  • Unfortunately, at this stage we do not have any product with an added SPF.
    We are in constant pursuit of safe, natural, pleasant to use and effective SPF ingredients and hope to have a solution in the near future.

  • Unfortunately we do not make sample sachets of all of our products. In the interest of sustainability we try and limit the amount of foil sachets on offer. Testers of many of our products are available at your local retailer.

  • Our sponsorship capacity is limited to product donations and hampers only. If this falls within the realm of what you require, please send an email to info@sukinorganics.com with as many details of your event as possible. We do our best to reply to all sponsorship and donation requests, but please understand we do receive a large amount of contact on this and whilst we always help where we can, sponsorship is not guaranteed.

  • We have a number of products that are gluten and nut free in our range. Please use the contact form below so that we may provide a full list.
    Note that all of our products are produced on machinery that also produce products that are not gluten or nut free, and as such cross contamination of gluten or nut traces cannot be prevented.

  • We have looked at our customers being able to return their bottles and having them refilled. Being a Carbon Neutral brand we must consider the immeasurable impact of having bottles sent back and refilled and the additional strain on resources this would cause. Having refill stations in store poses the risk of product contamination and sanitation issues and therefore is not an option. All bottles, including pump mechanisms, are recyclable and we encourage you to reuse and recycle as much as possible.

  • The variation you may be experiencing is probably due to seasonal variation in the yield of the ingredients we use. Due to the high concentration of natural ingredients in our products we are at the mercy of the seasons and some batches will come out with stronger scents than others. This is quite normal and does not affect the efficacy of the product. In addition to this we do not add synthetic stabilisers in our formulations so not one product will ever be exactly the same.

  • We receive hundreds of export enquiries each week so we require that you first make contact via email with full details of your distribution company, capabilities and proposal. Please note that only successful enquiries will receive a response and no time frame can be guaranteed.

 

Head Office/General Inquiries:

Sukin Australia Pty Ltd 
58 Logis Boulevard, Dandenong South, VIC 3175
Ph: 1300 858 898

Office Hours: 
Monday-Friday 9am-5pm
Saturday & Sunday Closed

info@sukinorganics.com

PR and Media Inquiries only to:

Australia: TORSTAR 
Contact: Tory Archbold
tory@torstar.com.au
02 9222 9484

UK: Fluorescent PR
Contact: Siobhan or Holly
siobhan@fluorescentpr.com or holly@fluorescentpr.com